This simple element can often be overlooked, and can lead to disaster if not properly managed. If you do not answer the phone – you do not get the donations!
The bottom line is if you are not answering your phones with a live voice, you are losing as much as 50% of your donations!
We can answer the phones "Thank you for calling [your organization's name] Vehicle Donation Program, how may I help you?"
We have staff available 7 days a week.
Monday thru Friday 8:00 a.m. EST to 9:00 p.m. EST
Saturday and Sunday 11:00 a.m. EST to 7:30 p.m. EST
We answer when it's convenient for the donor to call.
Our staff is trained to answer any questions that your donors may have about their donation.
I would like to thank you for your assistance and guidance in setting up the KPBS Vehicle Donation Program. As you know, it has succeeded beyond anyone's expectations.
—KPBS, San Diego