CARS™ Privacy Policy

CARS™ is committed to respecting the privacy rights of persons who visit and/or make or receive donations using our services, web sites and/or online forms. The Services include any of our web sites, online forms and all CARS™ developed landing sites that we own or control.

We created this Privacy Policy to give you confidence and describe how we treat personal information as you visit and use our Services.


CARS™ is a non-profit 501 (c) (3) assisting non-profit organizations across the USA the ability to accept vehicle donations as a revenue stream. The CARS™ exclusive web-based vehicle donation program provides non-profit organizations the ability to accept vehicle donations without having to manage the program in-house. In addition, CARS™ exclusive web-based vehicle donation program provides the non-profit organizations the transparency that they require and the security that the organizations and donors demand. We continue to provide the best customer service in the industry and our reputation is unmatched.

As part of the donation process, CARS™ collects Tax Identification Numbers and other information from donors in order for a donor to receive tax documentation of their donation.

The CARS™ websites contain a number of additional resources and information, including:

  • How to Donate
  • The Donation Process
  • Partner Services
  • Frequently Asked Questions (FAQs)
  • Choose a Non-Profit

Data Collection

CARS™ is the sole owner of the information collected on this site. We only have access to/collect information that a donor has voluntarily provided to us via email or other direct contact. We will not sell or rent this information to anyone.

We will use the information to respond to donor inquiries or process a donation. We will not share personal information with any third party outside of our organization, other than as necessary to fulfill a donation request, e.g. process a donation.

Unless a donor or non-profit organization has requested us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

When a donor inquires about a request to make a vehicle donation using our Services, we generally are required to collect the donor name, postal address, telephone number, email address, tax identification number (if the vehicle sold for over $500) and to send this information along with a donation to the recipient of the donation. (The specific information we collect will vary depending on the laws of that state). If a donated vehicle sells for over $500, we will also send IRS Form 1098-C to the donor. The Form 1098-C must be furnished to the donor within 30 days of the gift, or within 30 days after the sale of the donated vehicle.

CARS™ will collect the name, address, federal tax ID number, IRS Determination Letter and bank account information for all non-profit organizations that have partnered with CARS™. In all cases, we also may ask for further information to manage risk and verify your identity and information.

Web Sites

CARS™ will collect information volunteered by visitors and contributors using our Services and recipients receiving contributions, by completing and submitting our online forms or emailing us. When visitors, contributors or recipients visit our web sites or complete online forms, our servers automatically collect certain information that their web browser sends when visiting web sites in general. We may connect this information with your identity to determine your potential interests in our products and services. We may also use this information to improve our security measures. This log file information may include the URLs (domain names) you visited; your Internet Protocol (IP) address; date, time, and time spent on pages visited; and information about your browser and computer. We do not link these data to your identity.


From time to time, our Services may use the standard cookies feature of major browser applications which allows us to store a small piece of data on your computer about your use of our Services. Cookies help us learn which portions of our Services are useful and which need improvement, among other things. You can choose whether to accept cookies by changing the settings on your web browser. However, if you choose to disable or limit cookies, your experience with our Services may be significantly diminished and many features may not operate.

Security and Storage

CARS™ is committed to protecting the security of personal data. When you submit sensitive information via the website, your information is protected both online and offline.

We may collect sensitive information (such as credit card data or tax identification numbers), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

CARS™ uses encryption programming to protect sensitive information transmitted online, we also protect your information offline. Only CARS™ employees who need the information to perform a specific job (for example; customer service or accounting) are granted access to personally identifiable information. The information is encrypted once it is entered into the database and cannot be viewed in entirety until it is printed on the IRS Form 1098-C that is mailed to the donor. The computers/servers in which we store personally identifiable information are kept in a secure environment.

While no security measure can guarantee against compromise, we use a variety of security technologies and procedures to help protect data from unauthorized access, use, or disclosure. CARS™ is required to keep all tax identification numbers on file within the CARS™ 256 bit AES encrypted database for three (3) years from the date of the donation. After three (3) years from the date of the donation, the tax identification number is purged and reduced to the last four digits.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. However, we have never had an identity or pertinent information compromised.

CARS™ performs hourly and daily database backups to ensure that our website can be restored in case of a disaster. These backups are stored offsite at a secure facility utilizing industry standard 256 bit AES encryption.

CARS™ utilizes an industry standard anti-virus program on all of our web and database servers with industry standard firewall to protect the network perimeter and only open the necessary network ports that are required to perform daily business operations.


Our website and Landing Sites are hosted in a secure facility that meets and exceeds industry standards for security, battery backup and fire suppression.


Contributors using our Services and recipients receiving contributions must be of legal age to form a contract. Thus, we do not knowingly solicit or collect personally identifying information from children under the age of 13.

Information Uses

CARS™ uses personally identifiable information and aggregate information we collect to market and provide the Services to you, including processing donations, sending notices about donations, and processing donation payments to recipients, to collect fees and resolve disputes and the like, to manage risk and verify identity and information with third parties such as credit reporting agencies, to improve our offerings and to create new offerings. We may use your phone number or email address to reach you should further verification of your identity or credit/debit card or bank account information be required.

We do not use personally identifiable information to send commercial or marketing messages to you (such as offers regarding Services or potential contribution opportunities) without your consent or opt-in. We may send you certain service and administrative notices, which are not subject to opt-out.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We use cookies and log file information to administer and monitor usage of our Services.

Information Sharing

CARS™ will not sell, rent or otherwise share personal information with any third parties except in the following limited circumstances.

We share contributors’ information with recipients as required by law. The specific information we share will vary depending on the law that applies to the recipient. Recipients may also be required to include this information in their public reports.

By agreement with us, many third-party providers and sites link to or display our web pages and/or online forms from their or their customers’, donor’s or members’ online properties. We also provide reports to these non-profit organizations, which include most or all of the information described above. Each non-profit’s use of this information is governed by its own privacy policy.

CARS™ may share such information if we in good faith believe that such action is necessary to: (a) comply with any law, regulation or order, such as campaign finance or public disclosure law, subpoena, court order or search warrant; (b) provide the Services using our affiliates or subcontractors; (c) protect and defend our rights or property, including investigations and defense of third-party claims; (d) otherwise ensure compliance with our contributor and/or recipient terms and conditions, rules and policies; and/or (e) prevent physical harm or financial loss and report suspected illegal activity. Aggregate information, such as log file information, may be shared with others only on an anonymous aggregate basis. In the event all or any relevant portion of our stock, business or assets is transferred to, acquired by or merged with any third party, we reserve the right to transfer or assign as part of such transaction any or all of the information we have collected.


If you need to correct any information you may have provided CARS™, please contact us with this information.


The Services and content on CARS™ website may contain links to other sites and resources controlled by third parties. CARS™ is not responsible for privacy practices or content of these other sites or resources, and you should consult the privacy statements of such other sites and the resources. We reserve the right to engage third party ad server companies whose policies may govern access to any ads or links made available to you.

Legal Disclaimer

CARS™ reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

In the event CARS™ goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or regular mail of any such change in ownership or control of your personal information.


CARS™ may amend this Compliance and Privacy Policy, including the use of your information for new, unanticipated purposes, at any time by posting a revised version available via the Services, and/or by sending information regarding the amendment to your e-mail address in our records. You are responsible for regularly reviewing the Services to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing to use the Services as a contributor and/or receiving contributions as a recipient after such amendments have been posted or information regarding such amendments has been sent to you. If you do not agree to any of such changes, you may immediately cease all access and use of the Services or receipt of contributions. You agree that such termination will be your exclusive remedy in such event.

Effective Date of this version: September 25, 2012

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 858-300-2900 or via email at .